A Historic Railroad Town

Water & Wastewater Department

Water Supply for the City of Pembroke

Where does the water come from each time you turn on your faucets at home? We automatically expect water to flow freely whenever we need it in our homes, but where does it come from? And, how does it get to our homes?

The City of Pembroke has two wells that provide water to approximately one thousand customers daily. These wells pump water from the Upper Floridian Aquifer which is an underground water reserve that provides water to most of the surrounding cities and states. The wells send water to our homes through pipes located throughout the city. The pipes are laid and maintained by the city. Each account holder has a meter located outside that reads the number of gallons of water used. Each account is charged a monthly bill based on this reading.

The City makes sure that the water is safe by constantly doing test samples. Fluoride is added to the water to help the community form strong teeth, and phosphates are added to help keep pipes and plumbing strong and safe. There are three microbiological water samples and one fluoride sample taken during the first week of each month. Chlorine and fluoride levels are checked on a daily basis. Additionally, testing is done to check for potential contaminants such as nitrates, volatile organic compounds, inorganic compounds, and lead, copper, trihalomethanes, and haloacetic acids. State and federal agencies also check local water, and obtain copies of all sampling reports that the city performs. All these tests make sure that the citizens’ water is clean and healthy.

The water meters are usually read around the 18th-21st of the month and bills are mailed out on the last day of the month. Our water service to our citizens is important and we are willing to answer any questions or concerns you may have.

Billing Information

Water, sewer, garbage, and a fire capital outlay fee are billed monthly on each account. An employee from the City of Pembroke’s water department begins reading water meters around the 18th of each month. Utility bills are generated and normally mailed by the last day of the month. Your bill is always due by the 20th of each month. Any delinquent balance will accrue a penalty of 10% if not paid by the 20th. You will then be allowed ten calendar days to have the balance paid in full before an additional fee of $35.00 is added to your account and you are scheduled for disconnection. If your water is disconnected for nonpayment, you will be required to pay your full past due balance, as well as the $35.00 fee, in order for your services to be restored. Keep in mind, by the time the $35.00 fee is added to your account, the next bill has already been generated and added as well. Prevent yourself from accruing penalties and keep that $35.00 in your pocket by remembering to always pay your bill on time!

Payment is accepted by cash, check, money order, debit or credit cards. If paying with debit or credit, there will be a 4% convenience charge added. Payments can be made online via www.pembrokegapay.com, over the phone by calling toll free 1-912-567-3358, mailed, paid in person, or put in the drop box located at the rear of City Hall.

Estimating Your Monthly Bill

Statistics show that one person’s water usage averages 1,000 gallons per month. Since our base rate is calculated for usage up to 500 gallons, a household consisting of two people should rarely accrue a bill over an estimated $68.30 (that figure includes the water and sewage fee, as well as the garbage fee of $15.500 for one garbage receptacle. Based on the average usage of former customers, a family of three normally pays around $76.00 per month, while a family of four may pay $78.00 or more.

Conserve water as much as possible and be sure to repair leaks as soon as they are noticed! Check out our literature on “Over 100 Ways to Save!” and our “Water Loss Chart.” You’d be amazed to see what kind of damage a leaking toilet can do. If you aren’t sure why your utility bill is higher than normal, turn off all faucets in your home and go outside to look at your water meter; if the meter is spinning, indicating that water is continuing to run through, there is a problem somewhere! You may need to contact a plumber to locate possible water leaks in your home.

More Information

Application for Service
Water and Sewer Rates
Over 100 Ways to Save
Water Loss Chart